Shipping policy

ZENZSUAL Shipping Policy
Last updated: April 2026

Thank you for shopping with Zenzsual. Please review
our shipping policy carefully before placing your order.

Order Processing Time:
All orders are processed within 1–2 business days,
excluding weekends and federal holidays. Orders placed
after 12:00 PM EST may be processed the following
business day.

You will receive a confirmation email with tracking
information once your order has shipped.

Note: During high-volume periods (holidays, promotions,
or sale events), processing times may extend to
3–5 business days. We will notify you of any
significant delays.

Shipping Rates & Delivery Times:
We currently ship within the contiguous United States only.
We do not ship internationally at this time.

Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
(where available at checkout)

Shipping rates are calculated at checkout based on
order weight and destination. Free shipping is available
on qualifying orders over $100 or during promotional
periods as indicated on our website.

Delivery times are estimates only and are not guaranteed.
Actual delivery may vary depending on your location
and carrier availability.

PO Boxes:
We are unable to ship to PO Boxes. Please provide
a physical street address at checkout.

Order Tracking:
Once your order has shipped, you will receive a
tracking number via email. Please allow 24–48 hours
for tracking information to update in the carrier's
system.

You can track your order directly through the
carrier's website using the tracking number provided.

Delivery Delays:
Zenzsual is not responsible for shipping delays caused
by carrier issues, weather conditions, natural disasters,
customs, or other circumstances beyond our control.
We will do our best to communicate any known delays
as soon as possible.

Incorrect or Undeliverable Address:
Please verify your shipping address carefully before
completing your order. Zenzsual is not responsible
for orders shipped to an incorrectly provided address.

If a package is returned to us due to an incorrect,
incomplete, or undeliverable address:
- We will contact you to confirm the correct address
- Reshipment will require an additional shipping fee
- If you prefer not to reship, a refund will be
issued for the product cost only — original
shipping fees are non-refundable

Lost Packages:
A package is considered lost if it has not been
delivered within 15 business days of the estimated
delivery date and tracking shows no movement.

If your package appears to be lost:
- Contact us within 30 days of your order date
at info@zenzsual.com
- Include your order number and tracking number
- We will open an investigation with the carrier
on your behalf
- Resolution options include reshipment or store
credit, at our discretion

Note: Zenzsual is not responsible for packages
confirmed as delivered by the carrier. If your
tracking shows "Delivered" but you have not received
your package, please check with neighbors, building
management, or your local post office before
contacting us.

Damaged Packages:
If your order arrives damaged:
- Contact us within 15 days of delivery
at info@zenzsual.com
- Include your order number and clear photos
of the damaged item and packaging
- We will review your claim and offer a replacement
or store credit as appropriate

We reserve the right to require photographic evidence
for all damage claims.

Order Modifications & Cancellations:
Once an order has been processed and shipped, we are
unable to modify or cancel it. If you need to make
changes, please contact us immediately at
info@zenzsual.com — we will do our best to
accommodate requests before shipment.

Email: info@zenzsual.com
Phone: +1 (305) 771-2252
Hours: Monday–Friday, 9:00 AM–5:00 PM EST